Members' Pledge to Tradiy.com Customers
 

1. Honesty and Realism: Be honest in all dealings with customers, providing realistic estimates for work duration and dates.
    

2. Communication and Respect: Keep customers informed about any changes or delays, respecting their time and property.
    

3. Appointment Integrity: Honour all appointments and agreed-upon timings. If unable to meet the original schedule, promptly inform the customer and attempt to reschedule.
    

4. Customer Satisfaction: Prioritise customer satisfaction above all else, promptly addressing any complaints or concerns without confrontation or abuse.
    

5. Financial Transparency: Never demand cash and inform customers of any call-out fees before commencing work.
    

6. Quality Assurance: Deliver quality workmanship and notify customers of any additional costs before starting extra work. Obtain customer agreement for any variations to the original contract.
    

7. Safety and Professionalism: Maintain professionalism at all times, ensuring compliance with safety regulations and standards.
    

8. Feedback Responsibility: Encourage customers to leave reviews and feedback, providing them with a platform to share their experiences.

 

Members' Pledge to Tradiy.com
 

1. Documentation and Communication: Supply Tradiy.com with necessary documentation promptly, including insurance schedules and accreditations. Respond promptly to messages from both customers and Tradiy.com.
    

2. Sub-Contracting Compliance: Ensure compliance with all regulations when subcontracting work, including providing necessary qualifications and certifications for subcontractors.
    

3. Professional Conduct: Maintain courteous and respectful communication with both customers and Tradiy.com staff, adhering to the highest standards of professionalism.
    

4. Respect for All: Treat everyone with respect and courtesy, regardless of differences or disagreements.
    

5. Clear Communication: Keep communication clear and timely, responding promptly to customer inquiries and feedback.
    

6. Prioritise Safety: Make safety a top priority in all tasks, adhering to relevant regulations and standards.
    

7. Maintain Professionalism: Present yourself professionally at all times, both online and in-person, as a proud representative of Tradiy.com.
    

8. Embrace Learning: Continuously seek opportunities for learning and improvement, aiming to enhance skills and knowledge.
    

9. Work Together: Collaborate with fellow members, supporting each other to achieve shared goals and objectives.
    

10. Take Responsibility: Hold yourself accountable for your actions and decisions, demonstrating integrity and reliability.